POLICIES

Our new booking platform requires you to have a credit card on file to reserve your time at GUIDE Hair Salon. Your credit card will not be charged unless enforcing one of the policies below.

 

Cancellation Policy: If you need to change or cancel your appointment, please give us as much notice as possible. Exceptions will be made for emergencies.

 

Changes can be made online up to 24 hours before your appointment, after which you will have to call or if we are closed, email the salon at guidefrontdesk@gmail.com so we can get the cancellation message on time.

 

Cancellation fees are $25/hr you have reserved if cancellation notice is not received the day before your scheduled time during regular business hours (24 hour cancellation fee).

 

No-Show fee: $50/hr you have reserved if you cancel the same day, within 4 hours of your appointment or do not show up to your appointment.

 

Open Chair Policy: Can't get into your preferred stylist? Want to try someone else? Did your stylists pricing outgrow your budget? We have a team of extensively trained stylists with different areas of expertise, experience, demand on time, schedules and pricing so that you will be welcomed into any chair you decide to sit in!

 

Cell Phones: We want your salon experience to be an opportunity to relax, so we request that cell phones and other electronic devices be used with headphones, silenced or turned off so as not to disturb other guests.

 

Children: We love children! We even have some of our own! However, our relaxing salon ambiance is often a get-away (often for mom’s enjoying some time away from their little people), so we ask that you please arrange child-care outside the salon. Some stylists will take on your little person as a client as long as they will fit in our chairs, sinks and be respectful of others in the salon. Note that we do not have special pricing for children but will charge based on time as in all of our services.

 

Product Guarantee: We 100% guarantee our retail product offerings at GUIDE. If something isn't working for you, or you are having a reaction, please return within 15 days for exchange or refund. *Extension purchases are a final sale and are non-refundable*

 

Extension Policy: All extension services are final sale. All deposits or retainers are nonrefundable. Extension services canceled within 72 hours of scheduled session may result in a non-refundable retainer fee in order to rebook.

Service Adjustment Policy: We will always strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your cut or colour, let us know within 3 days of your visit, and we are happy to adjust the issue within the limitations discussed in your consultation as there are no refunds on services.

 

Change of Heart Policy: We understand that sometimes a certain look just isn’t for you. If you change your mind, you must pay to have the service(s) redone. Redos are determined by the original stylist on a case-by-case basis within 7 days of the service.

 

Sick Policy: If you are feeling unwell, please reschedule your appointment. We will do our best to accommodate you once you are feeling better. If you arrive for your appointment with symptoms of illness you may be asked to reschedule and a cancellation fee may be charged.